Here are answers to some common questions our customers have. If your question isn’t covered here, feel free to reach out to us at info@alorow.com or call us at +44 7383 133304.
Q: How do I place an order?
A: Simply browse our products on www.alorow.com, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
Q: Can I cancel or modify my order?
A: Orders can be canceled or modified within 24 hours of placement. Contact us at info@alorow.com or +44 7383 133304 to make changes.
Q: Do you ship internationally?
A: Yes, we ship to selected international destinations. Please refer to our Shipping Policy for details.
Q: How long does shipping take?
A: Delivery times vary based on location and shipping method:
Q: How can I track my order?
A: Once your order ships, we’ll send you a tracking link via email so you can monitor its progress.
Q: What is your return policy?
A: You can return items within 14 days of delivery, provided they are unused, unworn, and in their original packaging. Refer to our Return and Refund Policy for more details.
Q: How long does it take to receive a refund?
A: Refunds are processed within 7-10 business days after we receive and inspect the returned item.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, as well as payments through secure third-party payment gateways.
Q: Is my payment information secure?
A: Absolutely. We use secure encryption technologies to protect your personal and payment information.
Q: Are the product colors accurate?
A: We strive to display colors as accurately as possible, but slight variations may occur due to screen settings.
Q: Do you offer custom or personalized products?
A: Yes, some of our products can be personalized. Check the product description for details.
Q: How can I apply a discount code?
A: Enter your discount code at checkout in the designated box, and the discount will be applied to your order.
Q: Can I use more than one discount code?
A: Only one discount code can be applied per order.
Q: How can I contact customer support?
A: You can reach us via:
Our customer support hours are:
Monday to Friday: 9:00 AM – 6:00 PM (GMT)
Saturday: 10:00 AM – 4:00 PM (GMT)
Sunday & Public Holidays: Closed